Shipping policy

SHIPPING POLICY — LVL DISTRICT

1) Shipping Origin & Destinations

LVL DISTRICT ships from Australia (NSW). We currently ship to:

  • Australia (Domestic)

  • International (selected countries available at checkout)

If your country isn’t showing at checkout, email us at lvldistrict@outlook.com and we’ll confirm options.

2) Order Processing (Dispatch Time)

Orders are usually processed within 1–3 business days (Mon–Fri, excluding public holidays).
During drops, launches, and peak periods, processing may take 3–7 business days.

You’ll receive a confirmation email after purchase, and a second email with tracking once your order ships.

If we cannot supply your order within the timeframe promised (or within a reasonable time), we’ll contact you as soon as possible with options (including cancellation/refund where applicable).

3) Delivery Time Estimates

Delivery times are estimates only and can vary due to carrier delays, weather, peak seasons, and customs processing.

Australia (Domestic)

  • Standard: approx. 2–8 business days

  • Express: approx. 1–4 business days
    Remote/regional areas may take longer.

International

  • Standard International: approx. 7–21 business days
    Customs delays may extend delivery time.

4) Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.
Any free-shipping promotions will be shown at checkout and may be subject to minimum spend and/or limited-time availability.

5) Tracking

All orders include tracking (where available). Once your order is dispatched, you’ll receive an email with a tracking link.

6) Duties, Taxes & Customs (International Orders)

International orders may be subject to customs duties, import taxes, or local fees charged by your country. These charges:

  • are set by your local government/customs authority, and

  • are the customer’s responsibility (unless stated otherwise at checkout).

LVL DISTRICT is not responsible for delays caused by customs clearance.

7) Address Accuracy & Returned Parcels

Please check your shipping address carefully before finalising your order. If an address is incorrect or incomplete:

  • delivery may be delayed, or

  • the parcel may be returned to sender.

If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we can:

  • re-ship it (additional shipping fees may apply), or

  • refund the item price (excluding original shipping, where applicable).

If you need to change your address, email lvldistrict@outlook.com ASAP. Once an order has shipped, we may not be able to change it.

8) Lost, Missing, or Late Parcels

If your tracking hasn’t updated for 7+ days (domestic) or 14+ days (international), email lvldistrict@outlook.com with your order number and we’ll lodge an enquiry with the carrier.

If a parcel is confirmed lost in transit, we will offer an appropriate resolution (replacement or refund, depending on stock and circumstances).

9) Damaged Parcels

If your order arrives damaged:

  1. Take photos of the packaging and the item, and

  2. Email lvldistrict@outlook.com within 48 hours of delivery.

We’ll assess and make it right (replacement/refund where appropriate). This is in addition to any rights you may have under consumer law.

10) Split Shipments / Pre-Orders (if applicable)

If your order contains items with different dispatch dates (e.g., pre-orders), your order may ship:

  • together when all items are ready, or

  • in separate shipments (we’ll let you know if this applies).

Pre-order dispatch estimates will be shown on the product page (or in your confirmation).

Contact

For any shipping questions, contact: lvldistrict@outlook.com